TELEPHONE MESSAGES – Email addresses
*Veamos algunas frases comunes usadas en conversaciones telefónicas :
1.-Introducing yourself
This is Ken. ……………………………..
Ken speaking …………………………….
2.-Asking who is on the telephone-
Excuse me, who is this? ……………………………..
Can I ask who is calling, please? ……………………………..
3.-Asking for Someone-
Can I have extension 321? (extensions are internal numbers at a company) ……………………………..
Could I speak to…? (Can I – more informal / May I – more formal) ……………………………..
Is Jack in………….? (informal idiom meaning: Is Jack in the office? ……………………………..
4.-Connecting Someone
I’ll put you through (put through – phrasal verb meaning ‘connect’) ……………………………..
Can you hold the line? Can you hold on a moment? ……………………………..
5.-How to reply when someone is not available
I’m afraid … is not here ……………………………..
The line is busy… (when the extension requested is being used) ……………………………..
6.-Taking a Message
Could (Can, May) I take a message? ……………………………..
Could (Can, May) I tell him who is calling? ……………………………..
Would you like to leave a message? ……………………………..
Example :
Operator: Hello, Frank and Brothers, How can I help you?
Peter: This is Peter Jackson. Can I have extension 3421?
Operator: Certainly, hold on a minute, I’ll put you through…
Frank: Bob Peterson’s office, Frank speaking.
Peter: This is Peter Jackson calling, is Bob in?
Frank: I’m afraid he isn’t here . Can I take a message?
Peter: Yes, Could you ask him to call me . My telephone number is …….
Frank: Could you repeat the number please?
Peter: Yes, that’s ,……………………………… and my name is Peter Jackson.
Frank: Thank you Mr Jackson, I’ll make sure Bob gets this message
Peter: Thanks, bye.
Frank: Bye.
*Look at the example :
Jarvi-56@hotmail.com
↓ ↓ ↓
Hyphen at dot
Si quieres escuchar conversaciones con frases tipicas sigue este link , lo comentaremos la siguiente clase :
http://www.youtube.com/watch?v=ZUaFgvCiaVw&feature=related
HOMEWORK:
Write a conversation with a partner . You need to talk with Someone famous but he or she isn´t here
El Educador Virtual 
a) Hello is katty perry in?
b) I am afraid she is not here
a) can you take a message please
b) sure. just a second
a) Are you ready?
b) yes
a) This is gian please ask her to call me my telephone number is 999283782
b) so that is 3982
a) no, 3782
b) ok i will make sure katty gets this message
a) thanks you are so kind bye
b) have a nice day bye
Pancracio: hello. is that the Ricardo`s bar?
Operador: yes, do you want to speak to him.
Pancracio: yes, please, ask to Ricardo that your friend Pancracio is calling
Opeardor: he says that… is noy here.
Pancracio: ok! please can you take a message?
Operador: ok! please wait a second… I need a pen.
Pancracio: raedy?
Operador: tell me.
Pancracio: please ask Ricardo to call me, this is Pancracio Yaroslav.
Operador: how do you spell that?
Pancracio: P – A – N – C – R – A – C – I – O
Y – A – R – O – S – L – A – S
Operador: what`s your cell phone number?
Pancracio: he knows, my number, no problem!
Operador: ok. bye.
Pancracio: thank, good bye.
A: Hello. Is that Shakira Isabel Mebarak Ripoll ?
This is Cristhian.
B: Can I speak to Shakira , please ?
She is not here.
A: Can you take a message ?
B: Certainly, let me a second. I need a pen.
A: Ok, please ask Shakira to call me at 19:00.
This is Cristhian.
B: How do you spell that ?
A: It´s C /si/-R /ar/-I /ai/-S /es/-T /ti/-H /eitx/-I /ai/-A /ei/-N /en/.
B: So, that´s C /si/-R /ar/-I /ai/-S /es/-T /ti/-H /eitx/-I /ai/-A /ei/-N /en/.
A: That´s ok, and my cell phone is 989987754.
B: So that´s 989987754.
A: That´s right. Thanks.
Gigliola Harguindeguy: good morning. Can I help you?
Sandra linares: good morning. I am Sandra linares and this is my son Clauss Eichelberger. I am here to register him.
Gigliola Harguindeguy: hello Clauss. How are you?
Clauss Eichelberger: I am fine, thank you.
Gigliola Harguindeguy: what´s your full name?
Clauss Eichelberger: Clauss Eichelberger.
Gigliola Harguindeguy: can you spell your last name, please?
Clauss Eichelberger: E – I – C – H – E – L – B – E – R – G – E – R.
Gigliola Harguindeguy: what´s your address?
Clauss Eichelberger: 8506 Pardo street, Pando.
Gigliola Harguindeguy: and your phone number?
Clauss Eichelberger: My number is 774- 4704.
Gigliola Harguindeguy: so that´s 774- 4704
Gigliola Harguindeguy: O.K. how old are you?
Clauss Eichelberger: thirteen.
Gigliola Harguindeguy: what´s your favorite sports?
Clauss Eichelberger: it is soccer.
Gigliola Harguindeguy: thank you, Clauss Eichelberger.
Clauss Eichelberger: O. K.
Integrantes:
♦ Oscar Rivera Cusi (O) (Jame).
♦Erik Portella Espinoza (E) (Tyler).
E: Good morning. Is that Jame’s house?
O: Yes.
E: Can i speak to Jame?
O: I’m sorry, he is not here.
E: Can you take a message?
O: Sure, no problem. Just a second, please.
E: Are you ready?
O: Yes.
E: Please ask Jame to call me at night. This is Tyler.
O: How do you spell that?
E: T-Y-L-E-R.
O: So that’s T-Y-L-E-R.
E: That’s right. And my number is 3933601.
O: It’s correct 3933601?
E: That’s right. Thank you, you are so kind.
O: You’re welcome.
E: Ok, bye.
Operator: Hello, Britney Spears’s boutique, Can i help you?
Svetlana: This is Svetlana Kuznetzov, Is Miss Spears in?
Operator: I’m afraid, She isn’t here.
Svetlana: Can you take a message?
Operator: Yes, go ahead
Svetlana: Please ask Miss Spears to call me
This is Svetlana Kuznetzov.
Operator: How do you spell that?
Svetlana: S-V-E-T-L-A-N-A and my last name is K-U-Z-N-E-T-S-O-V
Operator: So that’s, Svetlana Kuznetzov?
Svetlana: That’s right. And my number is 997 384 387
Operator: So that’s, 997 384 387?
Svetlana: That’s right, thanks
Operator: Thank you Miss Kuznetzov
A: Hello, Is that the Ikarus’s office.
B: Can I speak to Joy Susano?
A:I’m sorry, he’s not here.
B: Uhmmm , Can you take a message?
A: Of course, just a second please… I need a pen.
B:Are you ready?
A: Yes
B: Please ask Joy Susano to call me. This is Margot Raclindfort.
A: How do you spell that, please?
B: It’s M-A-R-G-O-T (MARGOT)/ R-A-C-L-I-N-D-F-O-R-T (RACLINDFORT).
A: So that’s R-A-C-L-I-N-D-F-O-R-D
B: That’s wrong…
A:Can you spell ,again?
B: Yes, R-A-C-L-I-N-D-F-O-R-T and my number is 992216304.
A: Ok, thanks for calling.
B: Ok, bye bye
A: Bye
A: Good mornig, is KAREN SCHWARZ’S house. who’s calling?
B: Good morning. this is harry jackson. i am her photografer.
A: Ohh. can i help you?
B: yes. can i speak with her ,please?
A: wait a minute please……. i am sorry , she is not here. she is traveling now.
B: could you take a message?
A: yes sure.
B: tell her that i need to speak with her urgently.
A: ok, i will tell her.
B: thanks a lot.
members:
Geraldine Aguilar Paredes
Franco Mejia Vidarte
Alicia: Hi
operador :I can ask who is calling, please?
Alicia: Alicia Arellano
Operador: hello ely
Alicia: I can talk to Madonna, please?
operador: I’m afraid that is not here.
Alicia: I can take a message?
Operador: Yes, no problem
alicia: Please tell him that Alice called.? and When will it return?
operador: ok, yol tell you when I get through.
alicia: thanks
Engineers :
-Luis Tarazona
-Alexis Altamirano
A:hello, anaconda’s night club, how can i help you?
B:this is Zlatan Ibrahimovic , can i speak to Bella?
A:sorry, Bella isn’t here. she is very busy.
B:could you take a message?
A:sure, wait a minute, i need a pen.
B:are you ready?
A:yes, start.
B:please, ask Bella that i need her service. it’s an urgency! please remember it’s Zlatan Ibrahimovic.
A:how do you spell that?
B:it’s Z-l-a-t-a-n I-b-r-a-h-i-m-o-v-i-c
A:so that’s Z-l-a-t-a-n I-b-r-a-h-i-m-o-v-i-c?
B:that’s right. thanks for you attention.
A:sure, no problem, see you.
P: hello, Is the company Coca cola here?
A: hi, yes, that’s right. how can i help you?
P: I want to know if is Marie working now?
A: yes, but she’s not here.
P oh, ok, can you take a message?
A: ok. certainly just a second…
P: are you ready?… tell her i’ll meet her in the park at 3pm
A: ok. excuse me, what’s your name?
P: Paul Mc.carney
A: how do you spell that?
P: P – A – U – L M -C C – A . R – N – E – Y
A: ok thank you
Jacoby Shaddix: good morning. Can I help you?
Emilia Draco: good morning. I’m Emilia Draco and this is my daughter Leslie Shaw. I’m here to register her.
Jacoby Shaddix: hello Clauss. How are you?
Leslie Shaw: I’m fine, thank you.
Jacoby Shaddix: what´s your full name?
Leslie Shaw: Leslie Shaw Draco
Jacoby Shaddix: can you spell your last name, please?
Leslie Shaw :S/es/-H/eich/-A/ei/-W/dabeliu
Jacoby Shaddix: what´s your address?
Leslie Shaw: 8454 sanweed street, the flowers.
Jacoby Shaddix: and your phone number?
Leslie Shaw: My number is 5859-450.
Jacoby Shaddix: so that’s 5859-450
Jacoby Shaddix: O.K. how old are you?
Leslie Shaw: I’m seventeen
Jacoby Shaddix: what´s your favorite activity?
Leslie Shaw: I like play basketball
Jacoby Shaddix: thank you, Leslie Shaw.
Leslie Shaw: thank you . too.
team members: * karen Huaman Remuzgo.
* Yosselyn Rodriguez Suarez.
* Carlos Martinez Chipana.
Operador: Hello, American Traficc, How can I help you?.
Clauss: This is Clauss Eichelberger. Can I have extension 4320?.
Operador: Of course, Hold on a moment, I´ll put you through the extension.
Karen: Andrew miller office, Karen speaking.
Clauss: This is Clauss Eichelberger calling, is Andrew in?.
Karen: I´m afraid he isn´t here.Can I take a message?.
Clauss: Yes, could you ask him to call me. My telephone number is 3262570.
Karen: Could you repeat the number please?
Clauss: yes, that´s 3262570 and my name is Clauss Eichelberger.
Karen: How do you spell that, please?
Clauss: yes, C – L – A – U – S – S E – I – C – H – E – L – B – E – R – G – E – R and my number is 3 – 2 – 6 – 2 – 5 – 7 – 0 .
Karen: thank you Mr. Clauss, I´ll make sure Andrew gets this message
Clauss: thank you, bye
Karen: Bye.
Martín Ibarra Illescas and Gabriel Castro Torres
Gabriel: Hello, I can help you?
Martin: Hello, is Wason in?
Gabriel: I am Afraid he isn`t here. Can i take a message?
Martin: Yes, could you ask him to call me. My telephone number is 666-1121
Gabriel: Please can you give me you name?
Martin: Yes, it`s Charles Huancahuari
Gabriel: How do you spell that?
Martin: C-H-A-R-L-E-S H-U-A-N-C-A-H-U-A-R-I
Gabriel: Sure, no problem. I`ll make you sure wason gets this message
Martin: Thanks for everything
Gabriel: OK, bye.
A: Hello, Can I speak to Frank Delgado, please.
B: I am sorry, he is not in the house right now.
A: Can you take a message?
B: Yes, of course. One moment please.
A: Are tou ready?
B: Yes
A: Please ask to Frank Delgado to call me. This is Jack Laidlaw.
B: How do you speel that?
A: J-A-C-K L-A-I-D-L-A-W
B: What is yor cell phone number?
A: My Number is 999227329
B: Ok, good bye
A: Thanks, bye.
-Sandro Huamna Zuñiga.
-Carlos Huacarhuari Aquiño.
A.-Hello, Inter Vega COmpany.how can I help you?
B.-hi,this is FRANK ETTO, can I speak to ZOILA MALPARTIDA.
A,-Sorry she isnot here.she works outside in this time.
B.-Could take a message’?
A.-Sure, no problem
B.- ok, listen please ask to sopla that I nned 100 of been box
A.- Sorry Who is spekaing?
B.- I this is Frank ETTO.
A.- How do you spell that?
B.- IT`S F-R-A-N-k E-T-T-O.
A.- F-R-A-N-k E-T-T-O.
B.-that`s Right.
A.- Ok, thanks for everything.
B.- Ok, See you…
Jacoby Shaddix: good morning. Can I help you?
Emilia Draco: good morning. I’m Emilia Draco and this is my daughter Leslie Shaw. I’m here to register her.
Jacoby Shaddix: hello Leslie. How are you?
Leslie Shaw: I’m fine, thank you.
Jacoby Shaddix: what´s your full name?
Leslie Shaw: Leslie Shaw Draco
Jacoby Shaddix: can you spell your last name, please?
Leslie Shaw :S/es/-H/eich/-A/ei/-W/dabeliu
Jacoby Shaddix: what´s your address?
Leslie Shaw: 8454 sanweed street, the flowers.
Jacoby Shaddix: and your phone number?
Leslie Shaw: My number is 5859-450.
Jacoby Shaddix: so that’s 5859-450
Jacoby Shaddix: O.K. how old are you?
Leslie Shaw: I’m seventeen
Jacoby Shaddix: what´s your favorite activity?
Leslie Shaw: I like play basketball
Jacoby Shaddix: thank you, Leslie Shaw
Leslie Shaw: thank you . too.
A:Hello, how can I help you?
B:Hi, can I speak to Mary, please?
A:I am sorry, Mary is not in
B:Can you take a message?
A:yes, of course
B:Are you ready?
A:Just a second. I need a pen
B:Could you ask him to call me. My telephone number is 7562310
A:Could you repeat the number , please?
B:yes, that is 7562310 and my name is Tania
A:How do you spell that?
B:T-A-N-I-A
A:Thank you, I’ll make sure mary gets this message
B:Thanks, bye
A:Bye
L: Good days forgive I can speak with fabiola.
B: with whom I speak?.
L: with luis his companion of the unfv.
B: she is not at this moment
L: was it late in coming?.
B: yes, it was coming in the night.
L: can I leave a message him?
B: yes, clear a moment.
L: this list?
B: yes, dictate me.
L: that orders the work of economy to my mail luis_2033_2@hotmail.com
B: his mail is luis_2013-2@hotmail.com
L: not, it is luis_2033_2@hotmail.com
B: it is every luis.
L: yes, thank you very much.
B: bye-bye.
Rafael: hello. is that the Evelyn`s spa?
Operador: yes, do y ou want to speak to hem.
Rafael:yes, please, ask to Evelyn that your friend Rafael is calling
Opeardor: she says that… is noy here.
Rafael : ok! please can you take a message?
Operador: ok! please wait a second… I need a pen.
Rafael: raedy?
Operador: tell me.
Rafael : please ask Evelyn to call me, this is Pancracio Yaroslav.
Operador: how do you spell that?
Rafael : (ar) (ei) (ef) (ei) (i) (el)
Operador: what`s your cell phone number?
Rafael : five- five- -three- one- four-eight- two
Operador: ok. bye.
Rafael thank, good bye.
A: Hello, good morning
B: Hello , I can talk to gianmarco, please?
A: I’m afraid not. can you take a message?
B: yes, you can tell him to call me. My phone number is 283-7897
A: can I have your name?
B: yes, Alexander
A: How do you spell that?
B: A-L-E-X-A-N-D-E-R.
A: Sure, no problema.
B: thanks for everything
A: ok, bye.
A: Hello. Is that salen department?
This is Benjamin Becher Collingwood
Can I speak to thomas Vermaelen Adams?
B: He is not here
A: Can you take a message?
B: Sure, just a second. I meed a pen
A: Are you ready?
B: Yes, I am
A: Please ask Thomes to callme, this is Benjamin Becher collingwood
B: How do you spell that?
A: It`s B-e-n-j-a-m-i-n – B-e-c-h-e-r – C-o-l-l-i-n-g-w-o-o-d
B: So that`s B-e-n-j-a-m-i-n – B-e-c-h-e-r – C-o-l-l-i-n-g-w-o-o-d
A: That`s right, and my number is 988736117
B: So that`s 988736117
A: That`s right. Thanks
Sandro: Hello , Scarlet Night Club , how can i help you ?
Carlos: Hi , please Can i speak to Manolo Vergara Pijiña?
Sandro: Sorry , Manolo isn’t here.
Carlos: Oh Ok ! , Could you take a message ?
Sandro: Of Course !
Carlos: Sorry , i dont have more money to put in the phone.
Sandro: Ok , see you !
Carlos : Ok Bye ! :3
A: Hello, Is that Archi’s hotel?
B: Yes, it is.
A: Can I speak to Archi please?
B: I’m sorry. He is not here.
A: Can you take a message?
B: Sure. Wait a minute please, I need a pen.
A: are you ready?
B: Yes.
A: Please ask to Archi call me tomorrow. This is Charles.
B: How do you spell that?
A: C-H-A-R-L-E-S
B:So that’s C-H-A-R-L-E-S
A: It’s ok. My number is 4238635.
B: It’s correct 4238635.
A: That’s right. Thank you.
B: you’re welcome. BYE
CON LUIS USAQUI
jessica: hello fans valentinos
operador: yes,¿I can ask who is calling, please?
jessica: if I’m jessica carbajal,Could I speak to valentino lanus.?
operador:Can you hold the line? Can you wait a minute?
jessica:okay,I will wait
operador:I’m afraid … not here ……………………………..
jessica : oh no!! I can leave a message??
operador :excuse me I’m busy, call again
Write a conversation with a partner. You need to talk with someone famous but he or she isn´t here.
Isaac: Hello Will, Is Selena Gomez, there?
Will: hello Isaac, I’m sorry, I’m afraid he isn’t here .
Isaac: oh no! I need talk with her urgently.
Will: but, she will return soon.
Will: Can I take a message? If you want!
Isaac: Yes, Could you ask him to call me. My telephone number is 990183394
Will: Could you repeat the number please?
Isaac: Yes, that’s 990183394 and my Isaac Rivera
Isaac: Thank you Will, I’ll make sure Selena gets this message
will: Thanks, bye.
Isaac: Bye.